Refund & Cancellation Policy

Your MyFire partner will provide the price, including any applicable taxes, what you will receive, delivery timing and cancellation terms in writing. Ask whether any work begins immediately after payment. Make sure you understand these details before booking.

To cancel, reschedule or request a refund, contact the MyFire partner handling your service. Include your name, payment reference, purchase date and the reason for your request.

Your request will be reviewed under the terms agreed before purchase, taking account of work already completed, costs incurred and your rights under applicable consumer law.

Your MyFire partner will confirm any approved refund amount, how it will be paid and when you can expect it, in writing.